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Analog & Digital provide call centre solutions built on both Avaya IP Office and Mitel technologies, and will advise as to which offering will suit the client’s needs depending on the features required, size of the call centre and budget.
Businesses around the world rely on Avaya solutions like IP Office — the award-winning communications system that gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer management and much more.
Sometimes companies can be overwhelmed with the challenge of delivering customer service. Often calls and e-mails come in and there are not enough people to handle them. Callers are left on hold or are transferred from one person to another. E-mails pile up unanswered. Customers feel they are not known even though they may be very important customers.
Responsiveness to customer needs via every possible touch point—in person, on the phone, via e-mail, on the Web—is one of the most important challenges facing any business today. Customers remember the vendors who handle their needs well and reward them with continued loyalty. And because keeping an existing customer loyal costs less than finding a new one, service that delivers customer loyalty is always a good investment.
IP OFFICE is a converged communications solution that uses both voice and IP technology to deliver intelligent ways for you to reduce cost, increase productivity, and improve customer service for your business. For all your Avaya IP office requirements contact Analog & Digital.