Customer Service
February 4th, 2008Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!!
As a home business owner, it is imperative to my business that customer service is ALWAYS a top priority. Remember the saying: “If you don’t take care of your customer, somebody else will”. I’m sure you have read or heard it somewhere before…..and how true it is.
Here are a few ways to improve customer service at your business:
SMILE - Sounds too simple, right? As a customer, would you prefer to be serviced by a smiling face, or a scowl that would befit a guard dog?
LISTEN - Always be slow to speak and quick to listen. Let customers express themselves without you trying to do it for them. Nobody likes being interrupted.
DON’T BE TOO PUSHY - Yeah, I know - the bottom line is sales, right?
There is a fine line between suggesting products/services and pushing them down a customer’s throat. If you are too pushy, your customer will probably walk away and take their business elsewhere.
For the rest of the tips and more information head to the Customer Service page
